FAQ - frequently asked questions
We gathered the most frequently asked questions in one place.
If you're unsure about something regarding our centre, read the questions and answers below. And if you don't find what you're looking for there, call us or send us an email.
Our FAQ section will grow in time in response to your feedback.
If you want to schedule an in-person consultation, please fill out the registration form (you can download it from our website - HERE
), print it and sign it. Then, send the scan/photos of the registration form to our email address: firstname.lastname@example.org. Someone from the SOWA team will email you back with a suggested time and date of the consultation.
Yes. If an English-speaking specialist is available, you'll be able to talk to them immediately. If not, you'll be informed when such conversation is possible.
Our number (+48) 606 406 158
To cancel or reschedule a consultation, please call our office number (+48) 12 663 36 83.
If it's your subsequent consultation, we advise you to contact your specialist - by email or MS Teams. Contact information to all our specialists is available on our website here: https://sowa.uj.edu.pl/contact-us
Our psychologists work according to different schedules and they are not available every day. During an initial consultation you should talk with the psychologist about the best way to contact them. You can also call the SOWA office.
During the working hours, we respond to emails as they come in, but it also depends on our workload.
A consultation usually lasts approx. 45-50 minutes. In many cases, more than one consultation is needed to identify the problem and decide on the best course of action. The number or sessions depends on the problem, the student's needs, as well as their situation, and is determined by a psychologist during a consultation.
We try our best so that the waiting time is as short as possible, but it depends on the time of the year as well as the student's availability (afternoon hours are usually busier).
In our centre we offer help in Polish and English.
If you want to schedule a consultation, please fill out the registration form HERE
In that case, we schedule a consultation to talk about the new reason for contact and about the adequate forms of help. If possible, you are referred to the same SOWA specialist you've been in contact before.
Both options are possible, but in-person consultations are preferred. They are held in our centre at 27 Kopernika Street. If, for some reason, you prefer to have an on-line consultation, tell that to the psychologist.
Currently, we don't expect to switch to on-line consultations only, but if such situation arises (ex. because of renovations or pandemic restrictions), we will post about it on our website and our social media accounts.
We do not offer help with technical/procedural issues like financial support, educational process adaptation, visa requirements etc. If you're seeking help with such issues, try contacting your department's office, Disability Support Service, or Welcome Center UJ, depending on the issue you have.
Each case is considered separately. In agreement with a student, the decision to schedule a psychiatric consultation is made by the student's psychologist. Psychiatric help at SOWA is possible ONLY while a student is in regular contact with one of SOWA's psychologists.